EOD Platform Sync — 2026-05-18

Time: 4:30 to 5:15 PM CT (45 min hard stop) Drivers: Joe (blocks 1-5) → Mallory (blocks 6-8) Repo: Chowly-BizOps/ops-eod-sync

Note-taker: ✏️ Edit this file inline on GitHub — type notes under each block's ### Notes section and the ## Outputs list, then hit "Commit changes" at the bottom. Plain link to view: https://github.com/Chowly-BizOps/ops-eod-sync/blob/main/runs/2026-05-18.md

Block 1: Bug sheet standup (Joe) — ~5 min

New rows reported today (0)

(No new bugs reported today. Open the bug sheet to scan for stuck items.)

Open the full bug sheet

Notes

Block 2: Product Update, UAT, Release (Product, Joe) — ~5 min

Notes

Product docs: product.chowly.help

Block 3: Engineering platform team support escalation review (Ryan, Joe) — ~5 min

Top-level posts in #_eng_prj_platform_team_support today (0)

(No top-level posts in #_eng_prj_platform_team_support today.)

Open the channel

Notes

Block 4: Platform KPI scoreboard (Joe) — ~3 min

Metric	Count
Marketing websites cut over today	2
Scheduled cutovers, next 7 days	17
Logos moved fully live this week	0
Logos moved fully live this month	17
Pre-Call cases closed today	3
QAQC cases closed today	7
Studio cases moved to Blocked today	3

Marketing websites cut over today

Logo	Website URL	Source
Oblivion Pour House	https://www.oblivionpourhouse.com/	MW live
Wing Lovers USA	https://www.wingloversusa.com/	MW live

Scheduled cutovers (next 7 days)

Logo	Connection	Scheduled	Stage
Pinball Pizzeria	Marketing Website - Pinball Pizzeria	2026-05-18 (Mon)	Onboarding
The Livery	Marketing Website - The Livery	2026-05-18 (Mon)	Onboarding
Badshah Social	Marketing Website - Badshah Social	2026-05-19 (Tue)	Onboarding
Jefferson Tap and Grille	Marketing Website - Jefferson Tap and Grille	2026-05-19 (Tue)	Onboarding
The Empanada Cookhouse	Marketing Website - The Empanada Cookhouse	2026-05-19 (Tue)	Onboarding
Bolivian Llama Party	Marketing Website - Bolivian Llama Party	2026-05-20 (Wed)	Onboarding
Kado Asian Fusion	Marketing Website - Kado Asian Fusion	2026-05-20 (Wed)	Onboarding
Mondo Italian Kitchen	Marketing Website - Mondo Italian Kitchen	2026-05-20 (Wed)	Onboarding
Mustard Greens	Marketing Website - Mustard Greens	2026-05-20 (Wed)	Onboarding
Pour Advice Bar	Marketing Website - Pour Advice Bar	2026-05-20 (Wed)	Onboarding
Village Deaux	Marketing Website - Village Deaux	2026-05-20 (Wed)	Onboarding
Zitouna	Marketing Website - Zitouna	2026-05-20 (Wed)	Onboarding
Barkadas ABQ	Marketing Website - La Carinderia	2026-05-21 (Thu)	Onboarding
Mofongos	Marketing Website - Mofongos	2026-05-21 (Thu)	Onboarding
The Foodie Cafe	Marketing Website - The Foodie Cafe	2026-05-21 (Thu)	Onboarding
Tony Di Maggios Pizza	Marketing Website - Tony Di Maggios Pizza	2026-05-21 (Thu)	Onboarding
Laylas Falafel	Marketing Website - Laylas Falafel	2026-05-24 (Sun)	Onboarding

Logos moved fully live this week

(No logos moved to Fully Live this week.)

Pre-Call cases closed today

Case #	Type	Logo	Status	Closed
1269652	Pre-Call	Zaytoona Restaurant	Completed	15:55
1269430	Pre-Call	Flamin Joes	Completed	15:42
1269886	Pre-Call	Santa Maria bbq and Catering	Completed	15:19

QAQC cases closed today (Passed / Failed)

Case #	Type	Logo	Status	Closed
1274665	QAQC_COO	Oblivion Pour House	Passed	15:01
1274496	QAQC_MW	Oblivion Pour House	Passed	12:46
1274469	QAQC_GSA	Wing Lovers USA	Passed	12:34
1274578	QAQC_MA	Za Bros Pizzeria	Passed	12:18
1274468	QAQC_GBP	Wing Lovers USA	Passed	11:59
1274579	QAQC_GBP	Oblivion Pour House	Passed	11:56
1274466	QAQC_MW	Wing Lovers USA	Passed	10:43

Studio cases moved to Blocked today

Logo	Location	Case type	Blocked reason	Case #	Time
Hando Coffee Bar	Hando Coffee Bar - 10237BaileyRd	Studio GSA	Pending Account Verification	1274751	20:18
Zaytoona Restaurant	Zaytoona Restaurant - 155MarketSt	Studio Email	No promo codes available	1274327	18:40
Annas Armenian Bakery	Annas Armenian Bakery - 16507SoledadCanyonRd	Studio Email	No promo codes available	1269110	16:13

Notes

Block 5: Rollouts and sprints scoreboard (Joe) — ~5 min

Active Rollouts and Sprints

Edit this file as rollouts start, change, or land. The daily run pulls from here.

Marketing Website Sprint

Owner: Pre-Call team
Drop date: TBD
Status: on-track
Scope: all live marketing websites
Actions:
Edit FAQ for nofollow
Update / deduplicate FAQ keywords
Remove hyperlinked addresses

Notes

Handoff.

Block 6: Customer exemption review, running list (Mallory) — ~15 min

46 logos on the list today. 21 need attention. 25 have a tracked follow-up.

Platform logos in Onboarding only. Sorted by days-on-list (descending).

Rules in effect (see config/exemption-rules.yaml): - Onboarding > 40d past Call 1 - Missed calls > 2 vs expected cadence

Tracked status comes from each logo's customer.md in Chowly-BizOps/customers. To put a logo in Tracked, fill in all four fields (What, Why, Next Action, Owner, Due) plus set Status to Off Track.

Needs Attention (21)

Review live. Either no follow-up logged, missing fields, or past-due. Fill in the 4 W's during the call.

#	Logo	CSM	TAM	Why on list	Call #	Why (Issue)	What (Action)	Who (Owner)	When (Due)
1	Fatimas Grill Brooklyn	Lilia Jackson	Adrian Saucedo	Onboarding: 249d past Call 1 (>40); Missed calls: 30.00000 (>2)	6
2	Sawyer & Co	Elianna Quiroz	Adrian Saucedo	Onboarding: 150d past Call 1 (>40); Missed calls: 15.00000 (>2)	7	New store opening	Schedule cutover	Elianna Quiroz	2026-05-15
3	Little Son	Lilia Jackson	Adrian Saucedo	Onboarding: 129d past Call 1 (>40); Missed calls: 13.00000 (>2)	6	No marketing website	Confirm domain and send magic link	Lilia Jackson	2026-05-15
4	Tulie pizza Richies Taco Hut	Chris Reed	Adrian Saucedo	Onboarding: 94d past Call 1 (>40); Missed calls: 10.00000 (>2)	4	Engagement issues	Reschedule onboarding calls	Chris Reed	2026-05-15
5	Tulie Freeze	Chris Reed	Adrian Saucedo	Onboarding: 94d past Call 1 (>40); Missed calls: 10.00000 (>2)	4	Engagement issues	Reschedule onboarding call	Chris Reed	2026-05-15
6	Blazers Restaurant	—	—	Onboarding: 70d past Call 1 (>40); Missed calls: 10.00000 (>2)	1	Engagement issues	Reschedule onboarding calls	Elianna Quiroz	2026-05-15
7	Fat Fish	Chris Reed	Aaron Whitelaw	Onboarding: 83d past Call 1 (>40); Missed calls: 8.00000 (>2)	4	Restaurant operations	Meet with owner on affordability	Chris Reed	2026-05-15
8	Cantina Valencia Tex Mex and Tequila Bar	Chris Reed	Aaron Whitelaw	Onboarding: 96d past Call 1 (>40); Missed calls: 6.00000 (>2)	8	Admin issues	Confirm ownership	Chris Reed	2026-05-15
9	Laylas Falafel	Brian Greenberg	Brian Greenberg	Onboarding: 69d past Call 1 (>40); Missed calls: 3.00000 (>2)	7	Agency marketing website	Marketing website approval	Brian Greenberg	2026-05-15
10	Mission Cantina	Eve Lasser	Aaron Whitelaw	Onboarding: 42d past Call 1 (>40); Missed calls: 5.00000 (>2)	2	Engagement	New customer call	Eve Lasser	2026-05-15
11	Takara 14	Katrina Lujan	Adrian Saucedo	Onboarding: 55d past Call 1 (>40); Missed calls: 3.00000 (>2)	5	Engagement	Onboarding back on track	Katrina Lujan	2026-05-15
12	Wing Lovers USA	Eve Lasser	Adrian Saucedo	Onboarding: 54d past Call 1 (>40); Missed calls: 3.00000 (>2)	5	Engagement	Get register access and correct GoDaddy domain transfer	Eve Lasser	2026-05-15
13	Bolivian Llama Party	Katrina Lujan	Adrian Saucedo	Onboarding: 46d past Call 1 (>40); Missed calls: 3.00000 (>2)	4	Engagement	Schedule next call	Katrina Lujan	2026-05-15
14	Spice Kitchen	Katrina Lujan	Adrian Saucedo	Onboarding: 42d past Call 1 (>40); Missed calls: 3.00000 (>2)	4
15	Zest Kitchen and Bar	Eve Lasser	Adrian Saucedo	Onboarding: 42d past Call 1 (>40); Missed calls: 3.00000 (>2)	4
16	Pour Advice Bar	Brian Greenberg	Brian Greenberg	Onboarding: 60d past Call 1 (>40)	7	Reselling	Reselling meeting with customer	Brian Greenberg	2026-05-15
17	Night Life Pizza	Eve Lasser	Sarah Fisk	Onboarding: 59d past Call 1 (>40)	7	Engagement	Send Apple developer account template to owner	Sarah Fisk	2026-05-15
18	Lous Deli	Katrina Lujan	Sarah Fisk	Missed calls: 4.00000 (>2)	2	Engagement	Reschedule onboarding call	Katrina Lujan	2026-05-15
19	Cafe Pestos	Eve Lasser	Sarah Fisk	Missed calls: 3.00000 (>2)	1
20	The Livery	Katrina Lujan	Adrian Saucedo	Missed calls: 3.00000 (>2)	2
21	The Boil Seafood House	Katrina Lujan	Sarah Fisk	Missed calls: 3.00000 (>2)	3	Engagement	Schedule next call	Katrina Lujan	2026-05-15

Tracked (25)

Already has a tracked follow-up with a future due date. Skip on the call unless a question comes up.

Logo	CSM	TAM	Why (Issue)	What (Action)	Who (Owner)	When (Due)
The Red Gill Bistro	Lilia Jackson	Aaron Whitelaw	Engagement	Add to Lucas list for follow-up	Lucas	2026-05-18
Genova's To Go	Brian Greenberg	Sarah Fisk	Self-delivery timing	Live testing needed	Joe Lawton	2026-05-18
Florence Grill	Mallory McKenna	Adrian Saucedo	POS change	Reach out to resell printer until Toast is installed	Lucas	2026-05-18
Maiwand Kabob Harpers Choice	Lilia Jackson	Aaron Whitelaw	Reselling	Re-engage via Lucas	Lilia Jackson	2026-05-18
Naomi's Garden Restaurant & Lounge	Katrina Lujan	Sarah Fisk	Agency marketing website	Schedule cutover date	Katrina Lujan	2026-05-18
The Hop Shoppe	Chris Reed	Aaron Whitelaw	Restaurant closure	Admin issues	Chris Reed	2026-05-18
Henry Higgins Boiled Bagels	Lilia Jackson	Sarah Fisk	Menu rebuild	Complete menu verification	Lilia Jackson	2026-05-18
Judys Island Grill	Elianna Quiroz	Sarah Fisk	Contract Dispute	Operator deciding on Popmenu/Chowly	Eve Lasser	2026-05-18
Aloy Thai	Brian Greenberg	Brian Greenberg	Toast integration issues	Meet with customer re Toast integration	Brian Greenberg	2026-05-19
Navarros Taqueria	Eve Lasser	Sarah Fisk	Engagement	Continue re-engagement (Stripe complete, in comms)	Eve Lasser	2026-05-19
Oblivion Pour House	Elianna Quiroz	Adrian Saucedo	On track to cutover	Cut over	Elianna Quiroz	2026-05-19
Village Deaux	Katrina Lujan	Sarah Fisk	Engagement	Next call next week, customer responsive	Katrina Lujan	2026-05-19
Pizza Mamma	Eve Lasser	Aaron Whitelaw	Engagement	Reschedule call	Eve Lasser	2026-05-19
HIEUX Boil Seafood House	Katrina Lujan	Sarah Fisk	Engagement	Back on call rotation via Lucas	Lucas	2026-05-19
The Space	Eve Lasser	Sarah Fisk	New store opening	Receive hard opening date	Eve Lasser	2026-05-20
Coral Bagels	Eve Lasser	Sarah Fisk	Engagement	Add to Lucas list for follow-up	Lucas	2026-05-20
Mondo Italian Kitchen	Eve Lasser	Adrian Saucedo	Engagement	Agency MW	Eve Lasser	2026-05-20
Broadway Masala Restaurant and Catering	Mallory McKenna	Adrian Saucedo	Engagement	Resell customer	Lucas	2026-05-22
Burrito Blvd	Lilia Jackson	Adrian Saucedo	Reselling	Reselling	Lilia Jackson	2026-05-22
HG Coal Fired Pizza (Chesterbrook)	Elianna Quiroz	Sarah Fisk	Plan rollout	Receive rollout dates for additional locations	Elianna Quiroz	2026-05-22
Pita Chip	Brian Greenberg	Brian Greenberg	Reselling	Contract dispute	Brian Greenberg	2026-05-22
Maiwand Kabob Columbia	Lilia Jackson	Aaron Whitelaw	Reselling	Resell customer	Lilia Jackson	2026-05-22
Lakewood Grill	Katrina Lujan	Adrian Saucedo	Reselling	Resell customer	Katrina Lujan	2026-05-22
Badshah Social	Brian Greenberg	Brian Greenberg	New store opening	Prepare for new store opening	Brian Greenberg	2026-06-01
Rutts Hawaiian Cafe and Catering	Chris Reed	Aaron Whitelaw	Engagement issues	Reschedule onboarding calls	Chris Reed	2026-06-18

Edits are local until you click Save.

Notes

Block 7: Churn risk review (Mallory) — ~5 min

Retention cases opened today

(No retention cases opened today against a Platform logo or location.)

Notes

Block 8: Parking lot (Joe and Mallory) — ~5 min

Hard stop at 5:15. Anything not addressed gets carried forward.

Notes

Outputs

Captured during the meeting. Format: owner, due date, action, SF case opened (Y/N).